Valux works with our sister company, CouldTask, to provide managed workforce for companies looking to increase their sales, customer retention and revenue, through trained and managed teams of outsourced sales, customer support and customer success experts.
Outsourced Sales &
Customer Success Teams
3 CENTRAL SERVICES
Managed Service
Our team are supported by a complete management structure meaning our clients are free to concentrate on what they do best
In-Depth Training
Our employees receive extensive training before they reach out to clients or prospects meaning they’re experts in your business and ready for any eventuality
Transparency
We monitor and track 100% of our interactions to ensure full transparency, produce detailed reports and track that we’re on course to meet your targets
Let Us Handle the Heavy Lifting for You
All of of our services are fully managed. Our Reps come with the support of a whole team behind them. We take full responsibility for the management and performance of our reps, meaning that our clients can have peace of mind and concentrate on what they do best.
We hire, train and manage experienced experts, dedicated to helping our clients scale and expand their business. No matter what channel your clients are on, we’ll meet them where they are.
THE CHANNELS WE USE
Bring It All Together
The Pone
The phone and voice remains a key player in all stages of the customer
experience. Sales or support.
experience. Sales or support.
Live Chat
Customers are always online, so it’s important that they’re easily able to communicate with you.
Emails
Email is still the most used communication platform in the world. We use if for support and to book meetings.
Social Media
We work with every social channel. LinkedIn is a key player in B2B sales while other social networks are more important in the B2C world.
Texting
Not all companies capitalize on SMS text or WhatsApp. We help you stay ahead of the curve.
Proud Member & Awards
As a proud participant of the Forbes Communications Council and Entrepreneur Leadership Network, our team navigates the rapidly evolving tides of the internet on a daily basis and keeps up-to-date on shifting consumer habits and trends.
CRM & Software
We integrate into your systems for transparency, efficiency and productivity. With all software, we are technology agnostic and work with your tools providing they can yield the results we strive for.
Integrations
We ensure that we integrate right into your CRM and other tools for ease and transparency, meaning all our interactions are captured.
Report on KPIs
We use dashboards and reporting functionalities to create weekly, monthly and quarterly reports to ensure we are on course to meet your goals.
Efficiency & Productivity
We use project and time management tools to ensure optimal staff productivity and efficiency in our processes.
Technology
We include a variety of tools in our packages to help
our clients achieve maximum success.
Sales Software
We provide technology to help source leads, clean data, find contact details, connect, and nurture leads down the sales cycle.
Support and Success Software
We include technology to help customers interact and engage with your product or service, connect with you and provide overall satisfaction.
Chat Software
We provide the best chat technology to ensure our clients can generate the most leads from their web traffic or achieve the best customer satisfaction.
Introducing ValuxChat
We offer an all-in-one solution that combines software, agents and industry-trained support. You won’t need to take staff away from their core responsibilities to handle chats, or train anyone to operate the system. We qualify your leads for you. All other chats, including service requests, will be free to you. You only pay for the qualified leads.
Trusted by Leading B2B Brands Across the Globe
CONTACT US
Ready to make an impact on your business and your customers? Contact Valux today to request a quote for our integrated sales and marketing solutions.